Privacy Policy. Clear Information About How We Handle Your Data.

Precision Remaps UK (“we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we process personal information when you use our website, contact us, request a quote, book or receive a service, make a payment, purchase a product or otherwise interact with us.

This policy is intended to provide transparent information about our data-processing activities in accordance with applicable UK data-protection law, including the UK GDPR and the Data Protection Act 2018.

Precision Remaps UK acts as the data controller for personal information processed for the purposes described in this policy. This means we determine why and how that personal data is processed.

Where we use suppliers or service providers to process personal data on our behalf, we expect them to handle that data only for agreed purposes and in accordance with applicable data-protection requirements.

The information we collect depends on how you interact with us and which service or product you request.

We may collect personal data when you:

• request a quote, diagnostic assessment, booking or service;
• contact us by phone, email, messaging service, social media or website form;
• purchase a product or make a payment;
• bring or send a vehicle, ECU, TCU or related component to us;
• use our website or interact with our marketing;
• provide feedback, submit a complaint or otherwise correspond with us.

We may also receive relevant information from third parties where lawful and necessary, for example payment processors, insurers, finance providers, garages, motor-trade customers, vehicle-data providers or other parties involved in delivering a requested service.

We do not ordinarily seek to collect special category personal data. If such information is provided or becomes necessary in an exceptional situation, we will only process it where there is an appropriate lawful basis and, where required, an additional condition for processing applies.

We do not sell your personal data. We may share information where reasonably necessary with:

• payment processors, website platforms, IT and cloud-service providers;
• professional advisers, accountants, insurers or auditors;
• garages, technical partners, parts suppliers or service providers involved in a requested job;
• finance providers or insurers where relevant and lawful;
• couriers, recovery providers or delivery partners where required;
• law-enforcement bodies, regulators, courts or public authorities where disclosure is required or permitted by law.

We limit disclosures to information that is reasonably necessary for the relevant purpose.

Some service providers may process or store personal data outside the United Kingdom. Where a restricted international transfer is made, we use an appropriate transfer mechanism where required by UK data-protection law.

Depending on the circumstances, this may include UK adequacy regulations, the International Data Transfer Agreement (IDTA), the UK Addendum to approved EU Standard Contractual Clauses, or another lawful safeguard.

You may contact us if you would like further information about the safeguards used for a particular international transfer.

We use proportionate technical and organisational measures designed to reduce the risk of unauthorised access, loss, misuse, alteration or disclosure of personal data.

No online or electronic system can provide absolute security. We therefore review our approach proportionately and update safeguards as our systems and services change.

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, including to provide services, maintain relevant vehicle records, meet legal or tax obligations, resolve disputes and establish or defend legal claims.

Some records may need to be kept longer where required by law, an ongoing dispute, an HMRC enquiry, a warranty issue or another legitimate legal or business reason.

Depending on the circumstances and any applicable exemptions, you may have rights to:

You also have the right to complain to the Information Commissioner’s Office if you have concerns about how your personal data has been handled.

We do not ordinarily use solely automated decision-making that produces legal or similarly significant effects in relation to customers. If this changes, we will update this policy and provide any additional information required by law.

Our website may use cookies and similar technologies to operate essential functionality, remember preferences, understand website performance and, where enabled, support analytics or advertising.

Where consent is required for non-essential cookies, we request it through available website consent controls before those cookies are used. Simply continuing to browse is not treated as consent for non-essential cookies where active consent is legally required.

You can also control cookies through your browser settings, although blocking certain cookies may affect website functionality.

We may send marketing communications where we have an appropriate lawful basis to do so. Where consent is required, you can withdraw that consent at any time.

You can opt out by:

• using an unsubscribe link provided in a marketing email;
• replying to a message and asking us to stop;
• emailing support@precisionremapsuk.com.

Opting out of marketing does not prevent us from sending necessary service, transaction, booking or legal communications.

We do not share personal data with third parties for their own direct marketing purposes without an appropriate lawful basis.

We may update this Privacy Policy when our services, systems, suppliers or legal obligations change. The latest version will be published on this page and the “Last updated” date above will be revised when material changes are made.