Precision Remaps UK – Terms and Conditions

Updated: 25/05/2025 at 10:05pm

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1. Definitions

“Company” refers to Precision Remaps UK, including its employees, agents, contractors, and subcontractors.

“Client” refers to any individual or entity engaging the services of the Company.

“Services” encompass all offerings provided by the Company, including but not limited to vehicle repairs, diagnostics, tuning, remapping, recovery, ECU/TCU calibration, mechanical repairs, vehicle transport, and any related automotive services.

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2. General Terms

2.1 Acceptance of Terms

By engaging the services of the Company, the Client agrees to be bound by these Terms and Conditions, as well as any additional terms provided in service agreements, booking forms, invoices, quotations, or written communications from the Company.

These Terms and Conditions constitute a legally binding agreement between the Client and the Company.

If the Client does not agree to any part of these Terms and Conditions, they must not proceed with the engagement of any services offered by the Company.

The Client confirms they have read, understood, and accepted these Terms and Conditions prior to the commencement of any services.

Acceptance may occur through:

• booking a service
• making payment
• providing written confirmation
• allowing work to begin on the vehicle

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2.2 Amendments to Terms and Conditions

The Company reserves the right to amend, update, or modify these Terms and Conditions at any time where required by changes in legislation, operational requirements, or business practices.

Any updated Terms and Conditions will be published on the Company’s official website.

Continued use of the Company’s services following any amendment constitutes acceptance of the revised Terms and Conditions.

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2.3 Entire Agreement

These Terms and Conditions, together with any service-specific agreements, invoices, estimates, diagnostic reports, or written communications, constitute the entire agreement between the Client and the Company and supersede all prior agreements, representations, or understandings.

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2.4 No Waiver

No failure or delay by the Company in exercising any right or remedy under these Terms shall operate as a waiver of that right.

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2.5 Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

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2.6 Force Majeure

The Company shall not be liable for failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to:

• natural disasters
• supply chain disruptions
• transport failures
• labour shortages
• acts of government or regulatory authorities

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3. Client Responsibilities

3.1 Vehicle Condition and Roadworthiness

The Client is responsible for ensuring that their vehicle is in a safe, roadworthy, and mechanically sound condition prior to any service being performed.

The Company shall not be liable for any damage, malfunction, or failure arising from pre-existing faults or mechanical issues.

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3.2 Disclosure of Vehicle Information

The Client must disclose all relevant vehicle information including but not limited to:

• previous modifications
• prior ECU or TCU tuning
• existing mechanical faults
• warning lights
• drivetrain or engine issues

Failure to disclose relevant information may result in additional charges, delays, or refusal of service.

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3.3 Insurance and Legal Compliance

The Client is responsible for informing their insurance provider of any modifications performed on their vehicle.

The Company accepts no liability for insurance policy invalidation or refusal of claims.

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3.4 Provision of Access

The Client must provide reasonable access to the vehicle and provide any keys, security codes, or relevant information required to perform the service.

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3.5 Personal Belongings

The Company accepts no responsibility for personal items left inside vehicles.

Clients are advised to remove valuables before service.

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3.6 Aftermarket Parts

Where the Client supplies aftermarket or non-OEM parts, the Company accepts no liability for compatibility, performance, or failure of those components.

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3.7 Manufacturer Maintenance

The Client must ensure the vehicle has been maintained according to the manufacturer’s recommended service schedule.

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4. Vehicle Repairs and Maintenance

4.1 Estimates and Approvals

Repair work will only commence after the Client has approved the estimate or quotation.

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4.2 Parts

Parts used in repairs may carry manufacturer warranties which remain subject to the supplier’s terms.

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4.3 Liability

The Company shall not be liable for indirect or consequential losses including but not limited to:

• loss of vehicle use
• business interruption
• transport costs
• loss of income

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5. Vehicle Recovery Services

Recovery services are provided subject to availability and safe vehicle access.

The Company shall not be liable for damage arising during recovery unless caused by proven negligence.

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6. Vehicle Tuning and Remapping

6.1 Service Description

Tuning services involve modification of ECU or TCU software in order to alter vehicle performance characteristics.

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6.2 Client Acknowledgment

The Client acknowledges that tuning alters manufacturer parameters and may increase stress on mechanical components.

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6.3 Diagnostics

Diagnostic checks may be performed before tuning.

Certain intermittent or hidden faults may not be detectable during diagnostics.

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6.4 Warranty

Any support provided applies only to the software calibration supplied.

No mechanical warranty is provided.

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6.5 Legal Compliance

Certain modifications may be intended for off-road or motorsport use only.

The Client is responsible for ensuring their vehicle complies with all applicable road laws.

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6.6 Refunds

Refunds are discretionary and may exclude labour, diagnostic time, travel, or installation costs.

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6.7 Post-Tuning Support

Post-service support is limited to software adjustments only.

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6.8 Exposure of Pre-Existing Mechanical Weakness

Performance tuning increases torque output and drivetrain load.

This may expose weaknesses within mechanical components including:

• clutch assemblies
• dual mass flywheels
• gearboxes
• turbochargers
• injectors
• engine internals

The Company shall not be liable where component failure results from pre-existing wear, fatigue, manufacturing tolerances, or underlying mechanical limitations exposed by increased performance.

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6.9 High Mileage Vehicles

Vehicles with higher mileage or incomplete service history carry a higher risk of component failure.

The Client accepts this risk.

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6.10 No Mechanical Warranty

The Company provides no warranty on mechanical or drivetrain components following tuning.

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6.11 Software Integrity

The Company is not responsible for software changes caused by:

• dealership ECU updates
• third-party tuning
• ECU flashing tools or diagnostic equipment

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7. Payments and Deposits

7.1 Payment Terms

Payment must be received prior to service unless otherwise agreed in writing.

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7.2 Deposits

Deposits may be required to secure appointments and are non-refundable.

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7.3 Late Payments

Interest may be charged at 4% above the Bank of England base rate in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

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7.4 Lien

The Company retains legal lien over vehicles for unpaid balances.

Vehicles may be retained until payment is made in full.

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7.5 Cancellation

Cancellations within 24 hours of a scheduled appointment may result in forfeiture of the deposit.

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7.6 Disputes

Payment disputes must be raised in writing within 7 days of the invoice date.

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7.7 Chargebacks

Clients must allow the Company the opportunity to resolve disputes before initiating a chargeback.

Where a chargeback is raised without prior communication, the Company reserves the right to recover outstanding balances and associated costs.

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8. Storage and Uncollected Vehicles

Vehicles must be collected within 7 days of service completion.

Storage charges may apply thereafter.

Vehicles uncollected after 180 days may be considered abandoned and disposed of in order to recover outstanding costs.

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9. Limitation of Liability

Vehicle tuning and performance modification inherently involve risk.

The Company shall not be liable for failures resulting from:

• pre-existing mechanical wear
• component fatigue
• poor maintenance
• aftermarket modifications
• incorrect fuel use
• driving style or behaviour

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10. Indemnification

The Client agrees to indemnify the Company against any claims arising from:

• misuse of the vehicle
• undisclosed mechanical faults
• third-party disputes relating to modifications.

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11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

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12. Severability

If any clause is deemed unenforceable, the remaining provisions remain valid.

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13. Innovation Submission Program

Ideas submitted to the Company grant the Company a perpetual, royalty-free licence to use or develop the concept.

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14. Price Match Guarantee

Price matching may be offered at the Company’s discretion and may be amended or withdrawn without notice.

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15. Online Reviews and Public Statements

The Company welcomes honest feedback.

However publishing statements which falsely suggest:

• negligence
• refusal to assist
• deliberate damage

may constitute defamation under UK law.

The Company reserves the right to pursue legal remedies where demonstrably false statements damage its reputation.

Clients agree to provide the Company a reasonable opportunity to resolve issues before posting public reviews.

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16. Evidence and Communication Records

The Company may retain records including:

• diagnostic data
• ECU files
• WhatsApp or email communications
• service documentation

These records may be used as evidence in the event of disputes.

17. Right to Inspect and Rectify

In the event that the Client believes any issue has arisen as a result of services provided by the Company, the Client must provide the Company with a reasonable opportunity to inspect and diagnose the vehicle before undertaking any third-party repair or modification.

The Client agrees that:

• The Company must be given the opportunity to inspect the vehicle.
• No third-party repair work related to the alleged issue should be carried out without the Company’s written consent.
• Failure to provide the Company the opportunity to inspect and diagnose the vehicle may void any claim against the Company relating to the service provided.

Where a third party performs repairs, modifications, or diagnostic work before the Company has had an opportunity to inspect the vehicle, the Company shall not be held liable for any resulting damage, cost, or dispute arising from such work.

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18. Burden of Proof

The Client acknowledges that vehicle modifications and performance tuning operate within complex mechanical systems and that component failures may occur independently of any software modification.

In the event of a dispute regarding alleged damage or mechanical failure, the burden of proof rests with the Client to demonstrate, through independent expert evidence, that:

• the failure was directly caused by negligence of the Company; and
• the failure was not the result of pre-existing wear, poor maintenance, mechanical fatigue, or unrelated vehicle faults.

Absent such evidence, the Company shall not be held liable for the alleged damage or failure.

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END OF TERMS