Terms & Conditions

1. Definitions

• "Company" refers to [Precision Remaps UK], including its employees, agents, and subcontractors.
• "Client" refers to any individual or entity engaging the services of the Company.
• "Services" encompass all offerings by the Company, including but not limited to vehicle repairs, recovery, diagnostics, tuning, remapping, and related services.

2. General Terms

2.1. Acceptance of Terms

• By engaging the services of the Company, the Client agrees to be bound by these Terms and Conditions, as well as any additional terms provided in service agreements, booking forms, or written communications from the Company.
• These Terms and Conditions constitute a legally binding agreement between the Client and the Company. If the Client does not agree to any part of these Terms and Conditions, they must not proceed with the engagement of any services offered by the Company.
• The Client confirms they have read, understood, and accepted these Terms and Conditions prior to the commencement of any services.

2.2. Amendments to Terms and Conditions

• The Company reserves the right to amend, update, or modify these Terms and Conditions at any time, without prior notice, where required by changes in legislation, operational needs, or business practices.
• Any updated Terms and Conditions will be published on the Company’s official website and/or made available in writing upon request.
• Continued use of the Company’s services following any amendments constitutes the Client's acceptance of the revised Terms and Conditions.
• It is the Client’s responsibility to check the most current version of the Terms and Conditions prior to engaging in services.

2.3. Entire Agreement

• These Terms and Conditions, together with any service-specific agreements, invoices, or correspondence, constitute the entire agreement between the Client and the Company. They supersede any prior oral or written agreements, understandings, or representations.

2.4. No Waiver

• No failure or delay by the Company in exercising any of its rights, powers, or remedies under these Terms and Conditions shall operate as a waiver of those rights, nor shall any single or partial exercise of such rights preclude any other or further exercise of them.

2.5. Severability

• If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

2.6. Force Majeure

• The Company shall not be held liable for any failure or delay in performing its obligations under these Terms and Conditions due to circumstances beyond its reasonable control, including but not limited to natural disasters, acts of war, terrorism, strikes, government actions, or failures of suppliers or subcontractors.

3. Client Responsibilities

3.1. Vehicle Condition and Roadworthiness

• Clients are responsible for ensuring that their vehicles are in a roadworthy condition prior to any service. This includes, but is not limited to, ensuring that the vehicle has adequate oil levels, functioning brakes, and no known mechanical issues that could compromise safety or the effectiveness of the service.
• The Company is not liable for pre-existing faults or issues arising from such faults. Any damage or additional costs resulting from undisclosed or pre-existing conditions will be the sole responsibility of the Client.

3.2. Disclosure of Vehicle Information

• Clients must disclose all relevant information about their vehicle, including prior modifications, known faults, service history, and any other information that may affect the service. This includes, but is not limited to, previous accidents, non-standard parts, or aftermarket modifications.
• Failure to disclose such information may result in additional charges, delays, or the inability to complete the service as initially agreed.

3.3. Insurance and Legal Compliance

• Clients are responsible for informing their insurance providers of any modifications made to their vehicles. The Company is not liable for any insurance-related issues arising from undisclosed modifications.
• Clients must ensure that their vehicles comply with all legal requirements, including but not limited to emissions standards, safety regulations, and roadworthiness. The Company is not responsible for any legal consequences resulting from non-compliance.

3.4. Provision of Access and Cooperation

• Clients must provide reasonable access to their vehicles and cooperate with the Company's staff to facilitate the service. This includes providing keys, security codes, and any other necessary information or items.
• Clients are expected to treat the Company's staff respectfully and lawfully. Any abusive or inappropriate behaviour may result in the termination of services.

3.5. Removal of Personal Belongings

• Clients are advised to remove all personal belongings from their vehicles before service. The Company is not responsible for any loss or damage to personal items left in the vehicle.

3.6. Responsibility for Aftermarket Parts

• If the Client provides aftermarket or non-standard parts for installation, the Company is not responsible for the performance or compatibility of these parts. Any issues arising from the use of such parts are the sole responsibility of the Client.

3.7. Compliance with Manufacturer Guidelines

• Clients must ensure that their vehicles are maintained in accordance with the manufacturer's guidelines. Failure to do so may affect the outcome of the service and any warranties provided.

4. Vehicle Repairs and Maintenance

4.1. Estimates and Approvals: All repair work will be preceded by an estimate. Work will commence upon Client approval.

4.2. Parts and Labor: The Company uses quality parts for repairs. Any warranties on parts are subject to the manufacturer's terms.

4.3. Liability: The Company is not liable for any indirect or consequential losses resulting from repair services, including but not limited to loss of use, income, or time.

5. Vehicle Recovery Services

5.1. Service Scope: Recovery services are provided based on availability and within specified geographic areas.

5.2. Client Obligations: Clients must ensure safe access to the vehicle and provide accurate information regarding the vehicle's condition and location.

5.3. Liability: The Company is not liable for damages arising from recovery services unless due to gross negligence.

6. Vehicle Tuning and Remapping

6.1. Service Description

• Our tuning and remapping services involve modifying the software of your vehicle's Engine Control Unit (ECU) and/or Transmission Control Unit (TCU) to enhance performance, fuel efficiency, or driving dynamics. These modifications may include adjustments to fuel maps, ignition timing, torque limits, and other parameters.
• We offer various tuning stages (e.g., Stage 1, Stage 2) and features such as launch control, DPF/EGR deletes, and pops and bangs. All modifications are intended for off-road or motorsport use only, unless explicitly stated otherwise.

6.2. Client Acknowledgment and Responsibilities

• By engaging our tuning services, you acknowledge and accept the inherent risks associated with modifying vehicle software. These risks may include, but are not limited to, increased stress on engine components, reduced component lifespan, and potential incompatibility with existing vehicle systems.
• You are responsible for ensuring that your vehicle is in good mechanical condition prior to any tuning or remapping service. This includes, but is not limited to, ensuring that the engine, transmission, turbochargers, fuel system, and exhaust system are functioning correctly and within manufacturer specifications.
• You must disclose any known issues, previous modifications, or non-standard components that may affect the tuning process or outcome. Failure to do so may result in suboptimal performance or damage, for which we will not be held liable.
• It is your responsibility to inform your insurance provider of any modifications made to your vehicle. We will not be held liable for any insurance-related issues arising from undisclosed modifications.

6.3. Diagnostics and Pre-Tuning Checks

• Prior to performing any tuning or remapping, we will conduct diagnostic checks to identify existing faults or issues that may affect the tuning process. If any faults are detected, we will inform you and may recommend corrective actions before proceeding.
• We reserve the right to decline or postpone tuning services if we determine that your vehicle is not in suitable condition for modification.

6.4. Warranty and Liability

• We offer a limited warranty on the tuning software provided, covering defects in the software itself. This warranty does not extend to any mechanical or electrical components of your vehicle.
• We are not liable for any damage or failures to vehicle components that occur during or after the tuning process, unless such damage is directly caused by our negligence. This includes, but is not limited to, engine failure, transmission issues, or electrical faults.
• Any performance gains or fuel efficiency improvements are estimates and may vary based on vehicle condition, driving habits, and environmental factors.

6.5. Compliance and Legal Use

• Certain modifications, such as DPF or EGR deletes, may not comply with road use regulations and are intended for off-road or motorsport use only. It is your responsibility to ensure that your vehicle complies with all applicable laws and regulations.
• We will not be held liable for any legal consequences resulting from the use of modified vehicles on public roads.

6.6. Reversion to Stock and Refunds

• If you are dissatisfied with the tuning service provided, we may offer to revert your vehicle to its original settings. Any refunds or partial refunds will be considered on a case-by-case basis and may exclude labor or installation charges.

6.7. Post-Tuning Support

• We offer post-tuning support to address any issues or concerns arising from the tuning process. This support is limited to software-related adjustments and does not cover mechanical repairs or diagnostics unrelated to the tuning service.

7. Payments and Deposits

7.1. Payment Terms

• Payment for all services, including but not limited to vehicle repairs, recovery, diagnostics, tuning, and remapping, must be received in full and cleared in our account at least 24 hours prior to the commencement of the service, unless otherwise agreed in writing.
• Accepted payment methods include bank transfer, credit/debit card, or other methods as specified by the Company.
• In cases where payment upon completion is agreed upon, full payment is due immediately upon notification that the vehicle is ready for collection. The Company reserves the right to retain the vehicle until payment is received in full.

7.2. Deposits

• Certain services may require a non-refundable deposit, the amount of which will be specified at the time of booking. This deposit secures the appointment and covers preliminary costs associated with the service.
• Deposits must be paid within the timeframe specified at the time of booking to confirm the appointment. Failure to pay the deposit within this timeframe may result in the cancellation of the booking.

7.3. Late Payments

• In the event of late payment, the Company reserves the right to charge interest on the overdue amount at a rate of 4% per month until payment is received in full.
• Additionally, the Company may charge a fixed sum for the cost of recovering a late commercial payment, as outlined in the Late Payment of Commercial Debts (Interest) Act 1998.

7.4. Lien and Right of Retention

• The Company retains a legal lien on vehicles and their contents for all unpaid charges related to services rendered, storage, and any other associated costs. Vehicles will not be released until all outstanding balances are paid in full.

7.5. Cancellation and Refunds

• Cancellations made less than 24 hours before the scheduled service may result in the forfeiture of the deposit.
• Refunds for services already rendered are not provided unless the Company fails to deliver the agreed-upon service.

7.6. Dispute Resolution

• Any disputes regarding payments must be raised in writing within 7 days of the invoice date. The Company will review and respond to disputes within 14 days of receipt.

8. Storage and Uncollected Vehicles

8.1. Collection Period and Storage Fees

• Clients are required to collect their vehicles within 7 calendar days following notification of service completion.
• Failure to collect the vehicle within this period will result in storage fees of £30 per day plus VAT for cars and £40 per day plus VAT for vans, unless prior written agreement has been provided by a Company Director.
• Storage fees must be settled in full, along with any outstanding service charges and applicable interest, before the vehicle is released.

8.2. Lien and Right of Retention

• The Company retains a legal lien on vehicles and their contents for all unpaid charges related to services rendered, storage, and any other associated costs.
• Vehicles will not be released until all outstanding balances are paid in full.

8.3. Uncollected Vehicles and Disposal

• Vehicles remaining uncollected 180 days after service completion will be considered abandoned.
• The Company reserves the right to dispose of abandoned vehicles to recover unpaid charges. Disposal methods may include sale at auction or scrapping, in accordance with applicable laws.
• Prior to disposal, the Company will make reasonable efforts to contact the Client using the contact information provided. If the Client cannot be reached or fails to respond within a specified timeframe, the disposal process will proceed.
• Proceeds from the disposal will be applied to cover outstanding charges, including storage fees, administrative costs, and any other related expenses. Any surplus funds will be held for the Client for a period of 12 months, after which unclaimed funds may be forfeited.

8.4. Client Responsibilities

• Clients are responsible for ensuring that their contact information is up to date. The Company is not liable for any consequences arising from the Client's failure to receive notifications due to outdated or incorrect contact details.
• It is the Client's responsibility to collect their vehicle within the specified timeframe to avoid incurring additional charges or potential disposal of the vehicle.

8.5. Limitation of Liability

• Vehicles and their contents are stored at the Client's risk. The Company is not liable for any loss or damage to vehicles or their contents while in storage, except in cases of proven negligence.
• The Company is not responsible for any personal items left in vehicles. Clients are advised to remove all personal belongings prior to leaving their vehicles with the Company.

9. Limitation of Liability

9.1. Nature of Service and Acknowledgment of Risk
Tuning and remapping services involve reprogramming the vehicle’s Engine Control Unit (ECU) or Transmission Control Module (TCM) to alter performance characteristics such as power output, fuel efficiency, throttle response, and torque delivery. The Client expressly acknowledges that such services involve inherent risks and potential consequences, including but not limited to mechanical failure, increased component wear, or reduced longevity of engine, drivetrain, or other associated systems.

9.2. Mechanical and Structural Limitations
The Company shall not be held responsible for any damage, malfunction, or failure that occurs as a result of:

• Pre-existing weaknesses or wear in the engine, clutch, gearbox, turbochargers, DPF, EGR, fuel injectors, ignition system, or other mechanical components;
• Incompatibility between tuning software and non-OEM (original equipment manufacturer) or previously modified hardware or software;
• Use of low-grade or non-recommended fuel after tuning;
• Failure to adhere to scheduled maintenance, oil change intervals, or manufacturer service recommendations post-tune.

9.3. Exclusion of Warranty and Liability Post-Tune
The Client agrees and understands that:

• Any manufacturer warranties, third-party mechanical warranties, or extended service agreements may be rendered void by tuning/remapping services;
• The Company provides no warranty—express or implied—for any vehicle components post-tune or for the tuning/remapping software itself unless explicitly stated in writing;
• Any damage or cost resulting from voided warranties, insurance disputes, or enforcement of vehicle compliance laws lies solely with the Client.

9.4. Legal and Regulatory Implications
The Client is solely responsible for ensuring that any performance modification complies with:

• MOT (Ministry of Transport) standards;
• DVSA (Driver and Vehicle Standards Agency) regulations;
• Local emissions, noise, and environmental laws;
• VOSA or EU roadworthiness directives;
• Insurance requirements and vehicle classification.

The Company disclaims all liability for fines, impoundment, MOT failure, VED (Vehicle Excise Duty) band changes, or registration alterations required post-modification. The Client must notify their insurer and relevant authorities of any material vehicle changes as required by law.

9.5. Use in Motorsport or Off-Road Conditions
Unless explicitly stated, tuning/remapping services are not intended for competition, motorsport, or off-road use. Use of the vehicle in such conditions following tuning may accelerate mechanical degradation or expose the vehicle to additional stress outside of typical tolerances. The Company disclaims all liability for performance or mechanical outcomes resulting from such use.

9.6. Software Integrity and Tampering
The Company uses industry-grade licensed software tools for tuning/remapping. However:

• Any post-service tampering, flashing, or third-party ECU modification renders all service-related liability null and void;
• The Company is not liable for any software conflicts, ECU lockouts, or dealer overwrites that occur after the Client modifies or reverts the software;
• If the vehicle is subject to a manufacturer software update or reset post-tuning, the Company is not obliged to reapply tuning unless agreed under a separate service contract.

9.7. Diagnostic Disclaimers
While every effort is made to identify issues before tuning, some faults (e.g., intermittent boost leaks, failing injectors, degrading sensors) may not be evident at the time of service. The Company accepts no responsibility for subsequent faults or poor performance due to undisclosed or undetectable issues present at the time of tuning.

9.8. Dyno and Performance Figures
Any performance increase quoted by the Company (e.g., horsepower, torque) is approximate and based on standard vehicle configurations. Results may vary significantly based on vehicle age, condition, fuel quality, ambient temperature, and hardware. No guarantee is made regarding specific gains or performance benchmarks.

10. Indemnification

10.1. General Indemnity Obligation
The Client agrees to fully indemnify, defend, and hold harmless the Company, its directors, officers, employees, agents, contractors, and affiliates (collectively, the "Indemnified Parties") from and against any and all claims, demands, losses, damages, liabilities, penalties, fines, costs, and expenses (including reasonable legal and professional fees) arising out of or relating to:

• The Client’s breach of any provision of these Terms and Conditions;
• The Client’s negligence, misconduct, or misuse of any services provided by the Company;
• Any false, misleading, or incomplete information provided by the Client;
• Any third-party claim arising from the services provided, including but not limited to claims for property damage, personal injury, or financial loss allegedly caused by vehicle performance or modifications.

10.2. Breach of Law or Regulation
The Client shall indemnify and hold harmless the Company for any loss, liability, or expense resulting from the Client’s failure to comply with any applicable law, regulation, or statutory requirement including, but not limited to:

• Failure to notify the DVLA, DVSA, or insurance provider of any vehicle modifications;
• Use of a vehicle in violation of MOT standards, emissions controls, or roadworthiness regulations;
• Engaging in racing, competition, or off-road activities without proper declarations, disclaimers, or licensing;
• Operation of the vehicle on public roads when deemed unfit or unsafe as a result of client-induced or unreported modifications.

10.3. Third-Party Claims Related to Tuning/Modifications
In the case of any third-party disputes, including manufacturer warranty voids, insurance claim rejections, or component failures following a tuning/remapping service:

• The Client assumes full legal responsibility and agrees to indemnify the Company from any legal or financial consequences;
• The Client agrees not to pursue any action against the Company in relation to such third-party losses, nor involve the Company in litigation resulting from performance enhancements or alterations undertaken by the Client post-service.

10.4. Use of Vehicle Following Service
The Client accepts that they are fully responsible for the safe and legal operation of the vehicle following the completion of any services provided by the Company, and further agrees to indemnify the Company against any liability arising from:

• Accidents, collisions, or breakdowns due to unreported or pre-existing faults;
• Use of the vehicle in a dangerous, reckless, or unlawful manner;
• Use of the vehicle beyond manufacturer specifications or in a manner inconsistent with intended use.

10.5. Ongoing Effect
This indemnity clause shall survive the completion of the services provided and/or termination of the contractual relationship between the Client and the Company.

11. Governing Law

11.1. Governing Law
These Terms and Conditions and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England without regard to any conflict of law principles that might apply the laws of another jurisdiction.

11.2. Exclusive Jurisdiction
The Client irrevocably agrees that the courts of England shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms and Conditions, their subject matter, or formation.

11.3. Alternative Dispute Resolution (Optional Clause)
Prior to initiating legal proceedings, the Company and the Client agree to use reasonable efforts to resolve disputes through good-faith negotiation. Where appropriate, the parties may jointly agree to refer the dispute to mediation or another form of alternative dispute resolution before resorting to court proceedings.

11.4. Legal Validity
If any provision of these Terms and Conditions is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the remaining provisions, which shall remain in full force and effect.

12. Severability

12.1. Enforceability of Provisions
If any provision or part-provision of these Terms and Conditions is or becomes invalid, unlawful, or unenforceable under applicable law, such provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted.

12.2. No Effect on Remaining Terms
Any modification or deletion of a provision or part-provision under Clause 12.1 shall not affect the validity and enforceability of the rest of these Terms and Conditions. The remaining provisions shall continue in full force and effect.

12.3. Interpretation in Favor of Enforceability
Where possible, each provision of these Terms and Conditions shall be interpreted in such a manner as to be effective and valid under applicable law. The failure of any clause shall not affect the enforceability of any other clause, and the intent of the original provision shall be preserved to the fullest extent possible.

13. Innovation Submission and Reward Program

13.1. Submission of Ideas
Customers, external innovators, and members of the public (“Submitters”) are invited to submit original ideas, suggestions, or concepts (“Ideas”) for new or improved products or services related to the Company’s offerings.

13.2. Ownership and Rights
By submitting an Idea, the Submitter represents and warrants that the Idea is their original work and does not infringe upon the intellectual property rights of any third party. The Submitter grants the Company a worldwide, royalty-free, irrevocable, perpetual license to use, reproduce, modify, and commercialize the submitted Idea without any obligation to pay further compensation, except as stated in Clause 13.4.

13.3. Confidentiality
The Company will handle submitted Ideas with reasonable confidentiality. However, the Submitter acknowledges that unsolicited Ideas may be reviewed alongside existing projects and prior submissions and that the Company cannot guarantee confidentiality or prevent similarities with independently developed products.

13.4. Award Eligibility and Payment
If the Company selects the Submitter’s Idea for production or commercial use, the Submitter may be eligible to receive a one-time award payment of £3,000. This payment shall be the sole and exclusive financial compensation related to the Idea, and no further payments, royalties, or claims shall be payable.

13.5. No Obligation to Use Ideas
The Company reserves the right to accept, reject, or decline any Idea at its sole discretion and is under no obligation to provide feedback or use any submitted Ideas.

13.6. Submission Process
Submitters must complete the designated submission form and provide all requested information truthfully and accurately. Incomplete or fraudulent submissions will be disqualified.

13.7. Limitation of Liability
The Company and its employees shall not be liable for any loss, damage, or expense arising from the submission or use of any Idea, except to the extent expressly stated in this clause.

14. Price Match Guarantee

14.1. Guarantee Overview
The Company offers a Price Match Guarantee to ensure our Clients receive the best value on eligible services and products. If you find a lower price from a competitor under the conditions outlined below, we will match that price.

14.2. Eligibility Criteria
To qualify for the Price Match Guarantee, the following conditions must be met:

• The competitor’s offer must be for an identical service or product, including specifications, brand, and scope.
• The competitor must be a bona fide, authorized retailer or service provider operating legally within the same geographical market.
• The competitor’s lower price must be verifiable and publicly available at the time of the Client’s service booking or product purchase.
• The request for price matching must be submitted prior to or at the time of booking or purchase.
• The competitor’s offer must not be subject to additional conditions or promotions such as loyalty discounts, limited-time offers, clearance sales, or bundles that differ from the Company’s offer.

14.3. How to Request a Price Match
Clients wishing to request a price match must provide clear evidence of the competitor’s lower price, including a valid quote, advertisement, or website link. Requests can be submitted through our customer service channels or at the point of sale.

14.4. Limitations and Exclusions

• The Price Match Guarantee does not apply to services or products already discounted through the Company’s promotions, loyalty programs, or bundled offers.
• The Guarantee does not cover pricing errors, typographical mistakes, or unofficial offers.
• The Guarantee is subject to availability and may not apply to limited stock or one-off deals.
• The Company reserves the right to verify any claim and reject requests that do not meet the stated criteria.

14.5. Company’s Discretion
The Company reserves the right, at its sole discretion, to amend, suspend, or withdraw the Price Match Guarantee at any time without prior notice.

14.6. No Additional Compensation
The Price Match Guarantee only applies to matching the competitor’s price and does not include compensation for other factors such as inconvenience, shipping costs, or installation fees.

14.7. Limitation of Liability
Except for the price adjustment granted under this Guarantee, the Company accepts no liability for any loss, damages, or costs arising from the use or inability to use this Price Match Guarantee.

Updated: 25/05/2025 at 10:05pm